Handling Disputes

Handling Disputes

Disputes are how buyers and vendors get a moderator to rule on an order when you cannot agree — but only while funds are still held in escrow. If you finalized early, see the warning in the Escrow guide: that leverage is already gone.

When to Open a Dispute

• Product not received
• Product significantly different from description
• Vendor not responding

Dispute Process

1. Attempt to resolve with vendor first
2. Open dispute ticket with evidence
3. Wait for moderator review
4. Accept moderator decision

Evidence That Actually Helps

Moderators decide based on what you attach to the ticket — vague claims without proof usually lose. Gather this before opening the dispute:

• Full message history with the vendor (not selectively cropped screenshots)
• Tracking number and delivery status, if shipping was part of the order
• Timestamped photos of what arrived — or proof of non-delivery
• Original listing text or a screenshot showing what was promised

Timeline and Outcome

Once the moderator rules, funds release to whichever party the evidence supports — buyer refund, vendor payout, or a partial split. That decision is generally final for that transaction. The mechanical release uses the 2-of-3 escrow keys described in the Escrow guide.