Contact darkmatter.market
Write to us to report a phishing site impersonating Dark Matter Market, ask a question this site doesn't answer yet, or suggest a correction to its content. The three links published on Mirrors are checked and correct ā we are an independent information resource, not the market's support team, so orders, accounts and disputes go to the market itself; see below.
Use an email address that isn't linked to your real identity or your market account. Never include your market password, PIN or private PGP key ā we will never ask for them.
What to Include
A report we can act on in one read saves a round of questions:
- A phishing siteThe full address of the site impersonating Dark Matter, where you found it (forum, chat, search result, another "mirror list" site) and whether it asked you to sign in.
- A link seems unreachableCheck Status first ā it covers the usual causes and what to try. Write to us only if what you're seeing doesn't match what's shown there.
- A content correctionThe page address and what should be corrected. Corrections to facts about the market are checked before a page is changed.
- Guide requestWhat you were trying to do and where you got stuck ā that is how new guides get planned.
Before writing, check whether the FAQ or the Link Checker already answers your question.
Orders, Accounts and Disputes: Contact the Market
darkmatter.market has no access to Dark Matter accounts, orders or funds, so these can only be solved inside the market:
- Order problems and disputes ā open a dispute or a report ticket on the market while the payment is still in escrow. The disputes guide explains how.
- Lost password, PIN or PGP key ā only market staff can decide on account recovery. See the 2FA guide.
- Deposits and withdrawals ā handled by the market's wallet; start with the wallet guide.
Anyone offering to "recover" your account or funds for a fee ā in a chat, on a forum or by email ā is running a scam, whoever they claim to be.